Bank transfers in Malaysia

Overview

Bank transfers in Malaysia is a payment method that allows customers to make local bank transfers by using mobile apps and kiosks. In Bank transfers in Malaysia method, purchases are performed by using Payment Page or Gate.

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Payment method type bank transfers
Countries and regions Malaysia
Payment currencies MYR
Currency conversion on Monetix side
Purchases
Payouts supported through the Banks of Malaysia method
COF payments
Full refunds
Partial refunds
Chargebacks
Special considerations when making a purchase the customer can specify amount which is different from the one specified in the request, information on how to handle such cases is provided in Handling payments with amount changed by customer
Onboarding and access fee Refer to your key account manager at Monetix

Interaction diagram

Payment processing by using the Bank transfers in Malaysia payment method requires merchant's web service, one of Monetix interfaces, and the Monetix payment platform, as well as provider's technical facilities.

Operations support

Interfaces Amounts, MYR Times
Payment Page Gate Dashboard minimum maximum basic threshold
Purchases 100.00 48 hours

You can check the payment amount limits in your project by using Dashboard. To check your payment amount limits, go to Dashboard, select the Projects section and click the Payment methods tab.

Processing scenarios

In the Bank transfers in Malaysia method, purchase workflow includes displaying payment instructions to the customer.

The sections that follow provide detailed information about what you need to perform payments and how you can analyze payments and operations information.

Purchase by using Payment Page

General information

In the Bank transfers in Malaysia methods, when processing a purchase by using Payment Page, the merchant web service sends a request with all the required parameters and signature to the Monetix URL, and then accepts a callback with the payment result from the payment platform. When opening Payment Page, you can have Payment Page opened with one of the Bank transfers in Malaysia methods selected. For more information about pre-selecting payment methods, see in Preselecting payment methods. The full sequence of the purchase process is provided below.

Figure 3. Purchase sequence in the Payment Page method: steps description
  1. Customer initiates a purchase on the merchant web service.
  2. The web service sends the request for Payment Page opening to the specified Monetix URL.
  3. The request for opening is redirected to the payment platform.
  4. The payment platform performs the initial request processing that involves validation of the required parameters and signature.
  5. Requested Payment Page is generated into the Monetix payment platform as specified in the project settings and the request parameters.
  6. Payment Page is displayed to the customer.
  7. The customer selects the Bank transfers in Malaysia method.
  8. The payment platform receives the purchase request for payment processing from Payment Page.
  9. The payment platform performs the internal purchase request processing and sends it to the provider service.
  10. The purchase request is processed on the provider service side.
  11. The Bank transfers in Malaysia service generates the data for redirecting the customer to its website form and sends it to the payment platform.
  12. The payment platform sends the customer redirection data to Payment Page.
  13. The payment instruction is displayed to the customer.
  14. The customer completes all the payment steps required.
  15. The payment is processed on the provider side.
  16. The provider service sends the result notification to the payment platform.
  17. The payment platform sends a callback with the payment result to the web service.
  18. The payment platform sends the result to Payment Page.
  19. A page with the payment result information is displayed to the customer on Payment Page.

The sections that follow discuss in more details the request format and the Payment Page parameters to use in the Bank transfers in Malaysia payment method and provide the information on the format of callbacks with payment results. For the general information on how to use the API, see Payment Page API Description.

Request format

There are several things you need to consider when using the Bank transfers in Malaysia method:

  1. You must provide values for the basic minimum of parameters. Listed below are the parameters that are required for any payment method:
    • project_id—project ID you obtained from Monetix
    • payment_id—payment ID unique within the project
    • customer_id—unique ID of the customer within your project
    • customer_email—customer email
    • customer_first_name—customer first name. If the parameter is missing from the request, Payment Page will contain an additional field for the customer to enter missing information. For more information about additional information submission, see in Submission of additional payment information.
    • customer_last_name—customer last name. If the parameter is missing from the request, Payment Page will contain an additional field for the customer to enter missing information. For more information about additional information submission, see in Submission of additional payment information.
    • payment_currency—payment currency in ISO-4217 alpha-3 format
    • payment_amount—payment amount in minor currency units without any decimal point or comma except for cases where the currency does not have any minor currency units. If the currency has no minor units (that is, the number of digits for minor currency units is zero), then you must set this parameter to the amount in the major currency units. For the information on whether the currency has any minor units, see Currency codes.
  2. If you need to have payment form displayed with the Bank transfers in Malaysia method pre-selected, set the force_payment_method parameter to bank-transfer-malaysia.
  3. If required, you can also add any other additional parameters Payment Page supports. For information about all parameters available in the Bank transfers in Malaysia payment method, see Payment Page invocation parameters.
  4. After you specify all the parameters you need, you need to create the signature for the request. For instructions on how to generate signatures, see Signature generation and verification.

Here is an example of data from a request for Payment Page opening:

EPayWidget.run(
    {
        project_id: 1234, 
        payment_id: 'payment_47',
        customer_id: 'customer_123',
        payment_currency: 'MYR',
        payment_amount: 200000,
        customer_first_name: 'John',
        customer_last_name: 'Doe',
        customer_email: 'johndoe@email.com',
        signature: "kUi2x9dKHAVNU0FYldJrxh4yo+52Kt8KU+Y19vySO\/RLUkDJrOcZzUCwX6R\/ekpZhkIQg=="
    }
)

Callback format

The Bank transfers in Malaysia method uses the standard format for callbacks to deliver purchase results. For more information, see Callbacks in Payment Page.

The following is the example of a callback with an information about successful 2000.00 MYR purchase in project 1234.

Figure 4. Example of data from a successful purchase callback
{
    "project_id": 1234,
    "payment": {
        "id": "payment_47",
        "type": "purchase",
        "status": "success",
        "date": "2022-03-25T11:08:45+0000",
        "method": "Malaysia bank transfer",
        "sum": {
            "amount": 200000,
            "currency": "MYR"
        },
        "description": ""
    },
    "operation": {
        "id": 28,
        "type": "sale",
        "status": "success",
        "date": "2022-03-25T11:08:45+0000",
        "created_date": "2022-03-25T11:08:05+0000",
        "request_id": "9e32835fb27907e0b08569d7d150e387a16a80e336c5117242b5cf60a4e17839",
        "sum_initial": {
            "amount": 200000,
            "currency": "MYR"
        },
        "sum_converted": {
            "amount": 200000,
            "currency": "MYR"
        },
        "code": "0",
        "message": "Success",
        "provider": {
            "id": 12345,
            "payment_id": "123abc123-321",
            "auth_code": ""
        }
    },
    "signature": "U7HQO7ToISZhMPKdM4Xr4DSX2UuHp99rHrtaxkUKQtoYzFvoB3cs9CRd4xeYG2Q=="
}

The following is the example of a callback for a declined purchase.

Figure 5. Example of data from a declined purchase callback
{
    "project_id": 1234,
    "payment": {
        "id": "payment_47",
        "type": "purchase",
        "status": "decline",
        "date": "2022-03-25T11:20:30+0000",
        "method": "Malaysia bank transfer",
        "sum": {
            "amount": 200000,
            "currency": "MYR"
        },
        "description": ""
    },
    "operation": {
        "id": 31,
        "type": "sale",
        "status": "decline",
        "date": "2022-03-25T11:20:30+0000",
        "created_date": "2022-03-25T11:19:53+0000",
        "request_id": "fff3d5f8d5d31bc460b68b57dc63f4b482e906eb",
        "sum_initial": {
            "amount": 200000,
            "currency": "MYR"
        },
        "sum_converted": {
            "amount": 200000,
            "currency": "MYR"
        },
        "code": "20000",
        "message": "General decline",
        "provider": {
            "id": 15923,
            "payment_id": "0cf4215c-8978",
            "auth_code": ""
        }
    },
    "signature": "J7W15rkqrLzTCD4HkoM4qoEnlVlfqz8155QSlXJKR4m8C4z2iFYv58P4VnHANu445/jmY+g=="
}

Related topics

The following topics might be useful when implementing payments through Payment Page:

Purchase by using Gate

General information

In the Bank transfers in Malaysia method, when processing a purchase through Gate, the merchant web service is required to do the following:

  1. Send a request with all the required parameters and signature to the Monetix URL.
  2. Display payment instruction to the customer.
  3. Get the callback with the payment result from the payment platform.

The following diagram provides the detailed picture of the payment processing procedure.

Figure 6. Purchase by using Gate: steps description
  1. The customer initiates a purchase through Bank transfers in Malaysia on the merchant's web service side.
  2. The web service sends the request for processing the purchase by using Gate to the specified Monetix URL.
  3. The payment platform receives the request for processing the purchase from Gate.
  4. The payment platform performs the initial request processing that includes validation of the required parameters and signature.
  5. The payment platform sends the response with request receipt confirmation and correctness check result to the web service. For more information, see Response structure.
  6. The payment platform performs internal payment request processing and redirects the request to the Bank transfers in Malaysia service.
  7. The request is processed on the provider side.
  8. The provider service sends the payment instructions data to the payment platform.
  9. The payment platform sends the callback with the payment instruction data to the web service.
  10. The payment instruction is dosplayed to the customer.
  11. The customer completes all the payment steps required by following the payment instructions.
  12. The payment is processed by the provider service.
  13. The provider service sends notification with payment result to the payment platform.
  14. The payment platform sends callback with payment result to the web service.
  15. The customer receives the payment result from the web service.

The sections that follow discuss in more details the request format and the Gate parameters to use in the Bank transfers in Malaysia payment method and provide the information on the format of callbacks with purchase results. For general information about using Gate API, see API Description.

Request format

There are several things you must consider when using purchase requests in the Bank transfers in Malaysia method:
  1. You send purchase requests by sending the request to /v2/payment/bank-transfer/malaysia/sale by using the POST (HTTP) method. This request belongs to the following request group /v2/payment/bank-transfer/{payment_method}/sale.
  2. The following objects and parameters must be specified in any request:
    • general—object with general request identification information:
      • project_id—the project ID you obtained from Monetix
      • payment_id—payment ID unique within the project
      • signature—signature created after you specify all the required parameters. For more information about signature generation, see Signature generation and verification.
    • customer—object with customer information:
      • id—the unique ID of the customer within your project
      • ip_address—customer device IP
      • email—customer email
      • first_name—customer first name. This parameter may be passed either in initial request or in the process of additional payment information submission.
      • last_name—customer last name. This parameter may be passed either in initial request or in the process of additional payment information submission
    • payment—object with purchase information:
      • amount—purchase amount in minor currency units without any decimal point or comma except for cases where the currency does not have any minor currency units. If the currency has no minor units (that is, the number of digits for minor currency units is zero), then you must set this parameter to the amount in the major currency units. For the information on whether the currency has any minor units, see Currency codes.
      • currency—code of purchase currency in the ISO-4217 alpha-3 format
    • return_url—object with URLs for redirecting the customer back to the web service:
      • success—the URL to redirect in case the purchase successfully completed
      • decline—the URL to redirect in case the purchase failed
  3. If required, you can also add any other additional parameters Gate supports.

Here is an example of data from a purchase request in the Bank transfers in Malaysia method.

Figure 7. Example of data from a purchase request
{
    "general": {
        "project_id": 1234,
        "payment_id": "payment_47",
        "signature": "PJkV8ej\/UG0Di8hTng6JvC7vQsaC6tajQVVfBaNIipTv+AWoXW\/9MTO8yJA=="
    },
    "customer": {
        "id": "customer_123",
        "ip_address": "198.51.100.47",
        "first_name": "John",
        "last_name": "Doe",
        "email": "johndoe@example.com"
    },
    "payment": {
        "amount": 200000,
        "currency": "MYR"
    },
    "return_url": {
        "success": "http://example.com/success",
        "decline": "http://example.com/decline"
    }
}

Format of the payment instruction data

To display the payment instructions to the customer, you need to receive and process a callback from the payment platform containing the payment data in the in the display_data array and display the payment instructions to the customer.

Each element of the display_data array contains the following parameters:

  • type—data type, the value is always add_info
  • title—name of the payment instruction components. Possible values:
    • transaction_id—payment number on the provider side
    • beneficiary—full name of transfer recipient
    • account_number—account number of the transfer recipient
    • bank_name—bank name of the transfer recipient
    • bank_address—bank address of the transfer recipient
  • data—payment instruction data

The following is the callback fragment containing the data to display to the customer:

 "display_data": [
    {
      "type": "add_info",
      "title": "transaction_id",
      "data": "12a34b5c-6789"
    },
    {
      "type": "add_info",
      "title": "beneficiary",
      "data": "John Doe"
    },
    {
      "type": "add_info",
      "title": "account_number",
      "data": "999999999999999"
    },
    {
      "type": "add_info",
      "title": "bank_name",
      "data": "Reserve Bank of India"
    },
    {
      "type": "add_info",
      "title": "bank_address",
      "data": "Mumbai"
    }
  ]

Here is an example of a payment instruction text which can be used in payment instruction in the web service:

Instruction text in Malay Instruction text in English
  1. Sila pastikan anda memindahkan ke nombor akaun yang betul/penerima manfaat/Nama Bank dengan amaun yang betul. Jika anda tidak memindahkan maklumat dengan betul, transaksi mungkin tertunda atau mungkin kami tidak menerima transaksi daripada anda.
  2. Sila gunakan ciri-ciri “salin/tampal” yang disediakan untuk memastikan anda menyalin maklumat di atas dengan tepat.
  3. Maklumat pindahan hanya boleh digunakan sekali sahaja. Sila cipta satu permintaam bayaran dengan maklumat pindahan yang baru untuk deposit seterusnya.
  4. Kami tidak bertanggungjawab untuk sebarang kesalahan bayaran disebabkan oleh maklumat akaun penerima yang salah.
  5. Apabila transaksi pemindahan selesai, secara automatik baki akan dikreditkan.
  6. Jika terdapat sebarang masalah, berkaitan pemindahan/deposit, sila hubungi khidmat pelanggan.
  1. Please ensure you transfer to Beneficiary Account.
  2. IMPORTANT! Please copy Transaction ID and put in the Reference filed in your Bank application. Ensure Beneficiary Account and Amounts already correct. Please use available 'Copy/Paste' features.
  3. The transfer information is used only once. Please create a payment request with new transfer information on your next deposit.
  4. We are not responsible for any transfer errors to incorrect Beneficiary Account.
  5. Once transfer completed, your balance will be automatically credited.
  6. Please contact Customer Service (CS) if you have issues with your transfer/Deposits.

Callback format

The Bank transfers in Malaysia method uses the standard format for callbacks to deliver purchase results. For more information, see Callbacks in Gate.

The following is the example of a callback with an information about a successful 2000.00 MYR purchase in the 1234 project.

Figure 8. Example of a successful purchase callback
{
    "project_id": 1234,
    "payment": {
        "id": "payment_47",
        "type": "purchase",
        "status": "success",
        "date": "2022-03-25T11:08:45+0000",
        "method": "Malaysia bank transfer",
        "sum": {
            "amount": 200000,
            "currency": "MYR"
        },
        "description": ""
    },
    "operation": {
        "id": 28,
        "type": "sale",
        "status": "success",
        "date": "2022-03-25T11:08:45+0000",
        "created_date": "2022-03-25T11:08:05+0000",
        "request_id": "9e32835fb27907e0b08569d7d150e387a16a80e336c5117242b5cf60a4e17839",
        "sum_initial": {
            "amount": 200000,
            "currency": "MYR"
        },
        "sum_converted": {
            "amount": 200000,
            "currency": "MYR"
        },
        "code": "0",
        "message": "Success",
        "provider": {
            "id": 12345,
            "payment_id": "123abc123-321",
            "auth_code": ""
        }
    },
    "signature": "U7HQO7ToISZhMPKdM4Xr4DSX2UuHp99rHrtaxkUKQtoYzFvoB3cs9CRd4xeYG2Q=="
}

The following is the example of a callback for a declined purchase.

Figure 9. Example of a declined purchase callback
{
    "project_id": 1234,
    "payment": {
        "id": "payment_47",
        "type": "purchase",
        "status": "decline",
        "date": "2022-03-25T11:20:30+0000",
        "method": "Malaysia bank transfer",
        "sum": {
            "amount": 200000,
            "currency": "MYR"
        },
        "description": ""
    },
    "operation": {
        "id": 31,
        "type": "sale",
        "status": "decline",
        "date": "2022-03-25T11:20:30+0000",
        "created_date": "2022-03-25T11:19:53+0000",
        "request_id": "fff3d5f8d5d31bc460b68b57dc63f4b482e906eb",
        "sum_initial": {
            "amount": 200000,
            "currency": "MYR"
        },
        "sum_converted": {
            "amount": 200000,
            "currency": "MYR"
        },
        "code": "20000",
        "message": "General decline",
        "provider": {
            "id": 15923,
            "payment_id": "0cf4215c-8978",
            "auth_code": ""
        }
    },
    "signature": "J7W15rkqrLzTCD4HkoM4qoEnlVlfqz8155QSlXJKR4m8C4z2iFYv58P4VnHANu445/jmY+g=="
}

Related topics

The following topics might be useful when implementing payments through Gate:

Testing

General information

You can perform test purchases with the Bank transfers in Malaysia payment method by using Payment Page and Gate.

To perform test purchases, you'll need the test project ID and the secret key to it. To get them, please contact the technical support team at support@monetix.pro and then contact your Monetix key account manager to set up a test environment to work with the Bank transfers in Malaysia payment method.

When performing test payments, keep in mind that:

  • your requests must contain the test project ID
  • the payment currency that you send in requests can be only MYR
  • random values may be used as the payment ID and in the parameters with customer information
  • the interface of the test checkout page may be different from the production one.

Test payments statuses

To receive one of the following statuses in the callback with the test purchase result, use a particular value for the purchase amount in the request:

  • 40000 and 40400—to receive a callback with the decline status
  • 90000—to receive a callback with the success status and a purchase amount different from the amount in the request
  • any other value—to receive a callback with the success status

Testing purchase by using Payment Page

To perform a test purchase by using Payment Page:

  1. Send a request for purchase through Payment Page to the payment platform.
  2. Choose a payment method on the test checkout page. If you've passed the force_payment_method parameter with the bank-transfer-malaysia value in the request, you won't have to choose the payment method.
  3. Specify a random first name and last name in the data entry fields. The payment instructions will be displayed to you after.
  4. Accept a callback with information about the test purchase result.
  5. Wait a few seconds until the result of the test purchase is displayed to you on the test checkout page.

See the detailed information about purchase processing through Payment Page in the Bank transfers in Malaysia payment method in the Purchase by using Payment Page section.

Testing purchase by using Gate

To perform a test purchase by using Gate:

  1. Send a request for performing a test purchase to the payment platform.
  2. Accept a callback with the data for displaying payment instructions. Your system will display the payment instructions to you after.
  3. Accept a callback with information about the test payment result.
  4. Wait a few seconds until your system shows you the result of the test purchase.

See the detailed information about purchase processing through Gate in the Bank transfers in Malaysia payment method in the Purchase by using Gate section.

Analysis of payments results

As with other payment methods Monetix offers, when using this method, you have several options to analyze the information about payments and operations.

You can load and analyze all the necessary information in Dashboard (dash-light.trxhost.com), for instance you can use the analytic panels in the Analytics section for this purpose.

Also, you can export the information for further analysis by using third party analytical tools. The following options are available:

  • Dashboard allows you to download reports in CSV format by using the tools in the Reports section. You can perform export as a one-time or regular download of data to your local computer.
  • Data API allows you to have payment information exported in JSON format and delivered to a URL you specify. The payment information is exported by means of sending requests to the /operations/get endpoint.

If you have any further questions regarding payment data analysis, contact Monetix technical support.