PSE

Overview

PSE is a payment method that allows customers to perform purchases by using bank transfers in Colombia. With PSE, you can process purchases by using Payment Page and Gate.

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Payment method type Bank transfers
Countries and regions Colombia
Payment currencies COP, USD
Currency conversion On the Monetix side
Purchases
Payouts
COF payments
Full refunds
Partial refunds
Chargebacks
Special considerations If the customer enters an incorrect payment amount, the payment is assigned an intermediate status until the conflict is resolved manually by Monetix technical support specialists. For more information about this case, see Handling payments with amount changed by customer
Onboarding and access fee Refer to your key account manager at Monetix.

Interaction diagram

Payment processing by using the PSE payment method requires merchant web service, one of Monetix interfaces, and the Monetix payment platform, as well as provider's technical facilities.

Operations support

Interfaces Amounts, COP, USD Times
Payment Page Gate Dashboard minimum maximum basic threshold
Purchases * * * 5 days

* Refer to your Monetix Key Account Manager for the information

You can check the payment amount limits in your project by using Dashboard. To check your payment amount limits, go to Dashboard, select the Projects section and click the Payment methods tab.

Processing scenarios

To perform a purchase, you need to redirect customer to the provider service.

The sections that follow provide more information about what you need to perform payments and how you can analyze payments and operations information.

Purchase by using Payment Page

General information

In the PSE method, when processing a purchase by using Payment Page, the merchant web service sends a request with all the required parameters and signature to the Monetix URL and accepts the callback with the payment result from the payment platform. When opening Payment Page, you can have Payment Page opened with the PSE method preselected. (For more information about preselecting payment methods, see Preselecting payment methods.)

The full sequence of the purchase workflow is provided below.

Figure 3. Purchase workflow when using Payment Page
  1. Customer initiates purchase on the merchant's web service.
  2. The web service sends the request for Payment Page opening to the Monetix URL.
  3. The request for opening Payment Page is redirected to the payment platform.
  4. The payment platform performs initial request processing that includes validation whether all required parameters are available and signature is correct.
  5. The requested Payment Page is generated by the Monetix payment platform as specified in the project settings and request parameters.
  6. Payment Page is displayed to the customer.
  7. The customer selects PSE as payment method.
  8. The payment platform receives the purchase request for payment processing from Payment Page.
  9. The payment platform performs the internal purchase request processing and forwards it to the PSE service.
  10. The purchase request is processed on the PSE service side.
  11. The PSE service generates the data for redirecting the customer to its website form and sends it to the payment platform.
  12. The payment platform sends the customer redirection data to Payment Page.
  13. The customer is redirected to the PSE website.
  14. The customer completes all the payment steps required.
  15. The payment is processed on the PSE side.
  16. The result is displayed to the customer on the PSE website.
  17. The customer is redirected to Payment Page.
  18. The PSE service sends the result notification to the payment platform.
  19. The payment platform sends callback with the payment result to the web service.
  20. The payment platform sends the result to Payment Page.
  21. The page with the payment result information is displayed to the customer on Payment Page.

The sections that follow discuss in more details the request format and the Payment Page parameters to use in the PSE payment method and provide the information about format of callbacks with payment results. For the general information about how to use the Payment Page API, see Payment Page API Description.

Request format

There are several things you need to consider when dealing with purchase requests in the PSE method:

  1. You must provide values for the basic minimum of parameters. Listed below are the parameters that are required for any payment method:
    • project_id—project ID obtained from Monetix
    • payment_id—payment ID unique within the project
    • customer_id—the unique ID of the customer within your project
    • customer_email—customer email
    • customer_first_name—customer first name
    • customer_last_name—customer last name
    • payment_currency—payment currency in ISO-4217 alpha-3 format
    • payment_amount—payment amount in minor currency units without any decimal point or comma except for cases where the currency does not have any minor currency units. If the currency has no minor units (that is, the number of digits for minor currency units is zero), then you must set this parameter to the amount in the major currency units. For the information on whether the currency has any minor units, see Currency codes.
  2. In some cases you should also submit the following parameters containing information about the customer. Refer to your key account manager at Monetix to find out whether these parameters are relevant to you:
    • identify_doc_number—number of the customer identity document: CC (Citizenship Card) or NIT (Colombia Unique Taxpayer Number)
    • customer_city—customer city of residence
    • customer_address—customer address

    If any of these parameters is missing, Payment Page will contain additional fields for the customer to enter missing information. For more information about additional information submission, see Submission of additional payment information.

  3. Also, you may need to add the customer_phone parameter with the customer phone number (digits only). If this parameter is missing from the request, the customer will be prompted to enter their phone number during the payment. Consult with your Monetix key account manager to learn whether this parameter is mandatory.
  4. If you need to have payment form displayed with the PSE method pre-selected, set the force_payment_method parameter to the code on the pse payment method.
  5. You can also add any other additional parameters Payment Page supports. For more information about parameters supported by Payment Page, see Payment Page invocation parameters.
  6. After you specify all the parameters you need, you need to generate signature for the request. For instructions on how to sign payment requests, see Signature generation and verification.

Here is an example of data from a request for Payment Page opening:

EPayWidget.run(
    {
        project_id: 1234, 
        payment_id: 'payment_47',
        customer_id: 'customer_123',
        payment_currency: 'USD',
        payment_amount: 100000,
        customer_first_name: 'John',
        customer_last_name: 'Doe',
        customer_email: 'johndoe@email.com',
        customer_phone: '573211234567',
        identify_doc_number: '123456789',
        customer_city: 'Little Whinging',
        customer_address: '4 Privet Drive',
        signature: "kUi2x9dKHAVNU0FYldJrxh4yo+52Kt8KU+Y19vySO\/RLUkDJrOcZzUCwX6R\/ekpZhkIQg=="
    }
)

Callback format

The PSE method uses the standard format for callbacks to deliver purchase results. For more information about callbacks, see Callbacks in Payment Page.

The following is an example of a callback with an information about successful 1000.00 USD purchase in the 1234 project.

Figure 4. Example of data from a successful purchase callback
{
    "project_id": 1234,
    "payment": {
        "id": "payment_47",
        "type": "purchase",
        "status": "success",
        "date": "2022-03-25T11:08:45+0000",
        "method": "pse",
        "sum": {
            "amount": 100000,
            "currency": "USD"
        },
        "description": ""
    },
    "customer": {
        "id": "customer_123"
    },
    "operation": {
        "id": 28,
        "type": "sale",
        "status": "success",
        "date": "2022-03-25T11:08:45+0000",
        "created_date": "2022-03-25T11:08:05+0000",
        "request_id": "9e32835fb27907e0b08569d7d150e387a16a80e336c5117242b5cf60a4e17839",
        "sum_initial": {
            "amount": 100000,
            "currency": "USD"
        },
        "sum_converted": {
            "amount": 100000,
            "currency": "USD"
        },
        "code": "0",
        "message": "Success",
        "provider": {
            "id": 12345,
            "payment_id": "123abc123-321",
            "auth_code": ""
        }
    },
    "signature": "U7HQO7ToISZhMPKdM4Xr4DSX2UuHp99rHrtaxkUKQtoYzFvoB3cs9CRd4xeYG2Q=="
}

The following is the example of a callback for a declined purchase.

Figure 5. Example of data from a declined purchase callback
{
    "project_id": 1234,
    "payment": {
        "id": "payment_47",
        "type": "purchase",
        "status": "decline",
        "date": "2022-03-25T11:20:30+0000",
        "method": "pse",
        "sum": {
            "amount": 100000,
            "currency": "USD"
        },
        "description": ""
    },
    "operation": {
        "id": 31,
        "type": "sale",
        "status": "decline",
        "date": "2022-03-25T11:20:30+0000",
        "created_date": "2022-03-25T11:19:53+0000",
        "request_id": "fff3d5f8d5d31bc460b68b57dc63f4b482e906eb",
        "sum_initial": {
            "amount": 100000,
            "currency": "USD"
        },
        "sum_converted": {
            "amount": 100000,
            "currency": "USD"
        },
        "code": "20000",
        "message": "General decline",
        "provider": {
            "id": 15923,
            "payment_id": "0cf4215c-8978",
            "auth_code": ""
        }
    },
    "signature": "J7W15rkqrLzTCD4HkoM4qoEnlVlfqz8155QSlXJKR4m8C4z2iFYv58P4VnHANu445/jmY+g=="
}

Related topics

The following topics might be useful when implementing payments through Payment Page:

Purchase by using Gate

General information

In the PSE method, the merchant web service is required to do the following when processing a purchase by using Gate:

  1. Send request with all the required parameters and signature to the Monetix URL.
  2. Redirect the customer to the PSE service.
  3. Accept the callback with the payment result from the payment platform.

The following diagram provides the detailed picture of the payment processing procedure.

Figure 6. Purchase by using Gate
  1. Customer initiates purchase with PSE on the merchant's web service side.
  2. The web service sends a request for processing the purchase by using Gate to the Monetix URL.
  3. The payment platform receives the request for processing the purchase from Gate.
  4. The payment platform performs initial request processing that includes validation whether all required parameters are available and signature is correct.
  5. The payment platform sends the response with request receipt confirmation and validation result to the web service. For more information about the response format, see Response structure.
  6. The payment platform performs the internal payment request processing and redirects the request to the PSE service.
  7. The request is processed on the PSE service side.
  8. The PSE service sends the data for redirecting the customer to the PSE service to the payment platform.
  9. The payment platform sends the callback with the redirection data inside the redirect_data object to the web service.
  10. The customer is redirected from the web service to the PSE service.
  11. The customer completes all the payment steps required.
  12. The payment is processed on the PSE service side.
  13. The result is displayed to the customer.
  14. The customer is redirected to the merchant web service.
  15. The PSE service sends the payment result notification to the payment platform.
  16. The payment platform sends the callback with the payment result to the web service.
  17. The web service sends the payment result to the customer.

The sections that follow discuss in more details the request format and the Gate parameters to use in the PSE payment method and provide the information about the format of callbacks with purchase results. For the general information on how to use the Gate API, see API Description.

Request format

There are several things you need to consider when dealing with purchase requests in the PSE method:

  1. You initiate purchase request by sending a request to the /v2/payment/bank-transfer/pse/sale endpoint by using HTTP method POST. This endpoint belongs to the following group of endpoints for bank transfer payments: /v2/payment/bank-transfer/{payment_method}/sale
  2. The following objects and parameters must be specified in any request:
    • general—object with general request identification information:
      • project_id—the project ID obtained from Monetix
      • payment_id—payment ID unique within the project
      • signature—signature created after you specify all the required parameters. For more information about signature generation, see Signature generation and verification.
    • customer—object with customer information:
      • id—the unique ID of the customer within your project
      • ip_address—IP address of the customer's device
      • email—customer email
      • first_name—customer first name
      • last_name—customer last name
    • payment—object with purchase information:
      • amount—purchase amount in minor currency units without any decimal point or comma except for cases where the currency does not have any minor currency units. If the currency has no minor units (that is, the number of digits for minor currency units is zero), then you must set this parameter to the amount in the major currency units. For the information on whether the currency has any minor units, see Currency codes.
      • currency—code of purchase currency in the ISO-4217 alpha-3 format
  3. In some cases you should also submit the following parameters containing information about the customer. Refer to your key account manager at Monetix to find out whether these parameters are relevant to you:
    • customer—object with customer information:
      • city—customer city of residence
      • address—customer address
      • identify—object with information about customer identity document:
        • doc_number—number of the customer identity document: CC (Citizenship Card) or NIT (Colombia Unique Taxpayer Number)

    If you do not submit these parameters in the initial request, the payment platform will request all or some of these parameters by sending to the web service a callback with a list of the parameters web service is required to submit. (For more information about this procedure, see Submission of additional payment information.) If the web service submits all the required parameters in the initial request, the payment platform will not issue such a callback.

  4. Also, you may need to add the phone parameter containing the customer phone number (digits only) to the customer object. If this parameter is missing from the request, the customer will be prompted to enter their phone number during the payment. Refer to your Monetix key account manager to find out whether this parameter is mandatory for you.
  5. The following parameters with the return URLs are optional, but we strongly advise you to specify them in the request to provide your customer a better user experience. If you don't specify any parameters of the return_url object in the request, by default Gate will redirect the customer to the URL specified in your project in Monetix.
    • return_url—object with the information where to redirect the customer to when the payment is completed or prematurely terminated by the customer:
      • success—the URL to redirect the customer to after the payment is successfully completed.
      • decline—the URL to redirect the customer to after the payment is declined.
      • return—the URL to redirect the customer to when they prematurely terminate the payment. This URL is also used if the success and decline parameters are not specified in the request.
  6. If required, you can add any other additional parameters Gate supports.

Here is an example of data from a purchase request in the PSE method.

Figure 7. Example of data from a purchase request
{
    "general": {
        "project_id": 1234,
        "payment_id": "payment_47",
        "signature": "PJkV8ej\/UG0Di8hTng6JvC7vQsaC6tajQVVfBaNIipTv+AWoXW\/9MTO8yJA=="
    },
    "customer": {
        "id": "customer_123",
        "ip_address": "198.51.100.47",
        "first_name": "John",
        "last_name": "Doe",
        "email": "johndoe@email.com",
        "city": "Little Whinging",
        "address": "4 Privet Drive",
        "phone": "573211234567",
        "identify": {
            "doc_number": "123456789"
        },
    },
    "payment": {
        "amount": 100000,
        "currency": "USD"
    },
    "return_url": {
        "success": "https://example.com/success/",
        "decline": "https://example.com/decline/",
        "return": "https://example.com/return/"
  }
}

Format of customer redirection data

After receiving and processing your purchase request, the payment platform sends a callback to your web service containing the data to redirect the customer to the PSE service.

To redirect the customer, use the values of the following parameters in the redirect_data object:

  • url—the URL to redirect the customer to
  • body—the data to be sent in the request body
  • method—the HTTP method to get an HTML page of the website (for example, POST or GET)
  • encrypted—this is the service parameter. Ignore the data it contains.

Here is an example of a piece of callback containing the data to redirect the customer.

"redirect_data": {
    "method": "GET",
    "body": [],
    "encrypted": [],
    "url": "https://example.com/redirect"
}

Callback format

The PSE method uses the standard format for callbacks to deliver purchase results. For more information about callbacks, see Callbacks in Gate.

The following is an example of a callback with an information about successful 1000.00 USD purchase in the 1234 project.

Figure 8. Example of data from a successful purchase callback
{
    "project_id": 1234,
    "payment": {
        "id": "payment_47",
        "type": "purchase",
        "status": "success",
        "date": "2022-03-25T11:08:45+0000",
        "method": "pse",
        "sum": {
            "amount": 100000,
            "currency": "USD"
        },
        "description": ""
    },
    "customer": {
        "id": "customer_123"
    },
    "operation": {
        "id": 28,
        "type": "sale",
        "status": "success",
        "date": "2022-03-25T11:08:45+0000",
        "created_date": "2022-03-25T11:08:05+0000",
        "request_id": "9e32835fb27907e0b08569d7d150e387a16a80e336c5117242b5cf60a4e17839",
        "sum_initial": {
            "amount": 100000,
            "currency": "USD"
        },
        "sum_converted": {
            "amount": 100000,
            "currency": "USD"
        },
        "code": "0",
        "message": "Success",
        "provider": {
            "id": 12345,
            "payment_id": "123abc123-321",
            "auth_code": ""
        }
    },
    "signature": "U7HQO7ToISZhMPKdM4Xr4DSX2UuHp99rHrtaxkUKQtoYzFvoB3cs9CRd4xeYG2Q=="
}

The following is the example of a callback for a declined purchase.

Figure 9. Example of data from a declined purchase callback
{
    "project_id": 1234,
    "payment": {
        "id": "payment_47",
        "type": "purchase",
        "status": "decline",
        "date": "2022-03-25T11:20:30+0000",
        "method": "pse",
        "sum": {
            "amount": 100000,
            "currency": "USD"
        },
        "description": ""
    },
    "operation": {
        "id": 31,
        "type": "sale",
        "status": "decline",
        "date": "2022-03-25T11:20:30+0000",
        "created_date": "2022-03-25T11:19:53+0000",
        "request_id": "fff3d5f8d5d31bc460b68b57dc63f4b482e906eb",
        "sum_initial": {
            "amount": 100000,
            "currency": "USD"
        },
        "sum_converted": {
            "amount": 100000,
            "currency": "USD"
        },
        "code": "20000",
        "message": "General decline",
        "provider": {
            "id": 15923,
            "payment_id": "0cf4215c-8978",
            "auth_code": ""
        }
    },
    "signature": "J7W15rkqrLzTCD4HkoM4qoEnlVlfqz8155QSlXJKR4m8C4z2iFYv58P4VnHANu445/jmY+g=="
}

Related topics

The following topics might be useful when implementing payments through Gate:

Analysis of payments results

As with other payment methods Monetix offers, when using this method, you have several options to analyze the information about payments and operations.

You can load and analyze all the necessary information in Dashboard (dash-light.trxhost.com), for instance you can use the analytic panels in the Analytics section for this purpose.

Also, you can export the information for further analysis by using third party analytical tools. The following options are available:

  • Dashboard allows you to download reports in CSV format by using the tools in the Reports section. You can perform export as a one-time or regular download of data to your local computer.
  • Data API allows you to have payment information exported in JSON format and delivered to a URL you specify. The payment information is exported by means of sending requests to the /operations/get endpoint.

If you have any further questions regarding payment data analysis, contact Monetix technical support.