Oxxo
Overview
Oxxo is a payment method that allows customers to perform purchases by using vouchers. With Oxxo, you can perform purchases by using Payment Page and Gate. Download the logo in vector format here. |
Payment method type | Payments by using vouchers |
---|---|
Countries and regions | Mexico |
Payment currencies | MXN, USD |
Currency conversion | |
Purchases | |
Payouts | Payouts can be available depending on the payment processing provider. Refer to your Monetix key account manager for more information |
COF-payments | |
Full refunds | |
Partial refunds | |
Chargebacks | |
Notes |
|
Onboarding and access fee | Refer to your key account manager at Monetix |
Interaction diagram
Payment processing by using the Oxxo payment method requires merchant's web service, one of the interfaces, and the Monetix payment platform, as well as provider's technical facilities and payment kiosks.
Operations support
Interfaces | Amounts | ||||
---|---|---|---|---|---|
Payment Page | Gate | Dashboard | Minimum | Maximum | |
Purchases | * | * |
* For the most recent information about amount limits, contact your Monetix Key Account Manager.
You can check the payment amount limits in your project by using Dashboard. To check your payment amount limits, go to Dashboard, select the Projects section and click the Payment methods tab.
Processing scenarios
In the Oxxo method, a purchase operation is performed on Payment Page or in merchant web service, where a customer provides the necessary information and then gets a voucher. The customer finishes the purchase operation by using the voucher in one of the available payment kiosks.
The sections that follow provide more information about what you need to perform payments and how you can analyze payments and operations information.
Purchase by using Payment Page
General information
In the Oxxo method, when processing a purchase by using Payment Page, the merchant web service sends a request with all the required parameters and signature to the Monetix URL and accepts the callback with the payment result from the payment platform. When opening Payment Page, you can have Payment Page opened with the Oxxo method pre-selected. (For more information about pre-selecting payment methods, see in Preselecting payment methods.)
The full sequence of the purchase workflow is provided below.
- Customer initiates purchase on the merchant's web service.
- The web service sends the request for Payment Page opening to the Monetix URL.
- The request for opening Payment Page is redirected to the payment platform.
- The payment platform performs initial request processing that includes validation whether all required parameters are available and signature is correct.
- The requested Payment Page is generated by the Monetix payment platform as specified in the project settings and request parameters.
- Payment Page is displayed to the customer.
- The customer selects Oxxo as payment method.
- The requested payment form is displayed to the customer on Payment Page.
- The customer enters necessary personal data.
- The payment platform receives the purchase request for payment processing from Payment Page.
- The payment platform performs the internal purchase request processing and forwards it to the Oxxo service.
- The purchase request is processed on the Oxxo service side.
- The Oxxo service generates the data for redirecting the customer to its website form and sends it to the payment platform.
- The payment platform sends the customer redirection data to Payment Page.
- The redirection link is displayed to the customer on Payment Page.
- The customer is redirected to the Oxxo service.
- The voucher with the instructions are displayed to the customer. The payment status
awaiting redirect result
remains until the customer completes the payment. Depending on the payment processing provider, the validity period of the payment voucher can either be 10 days (but a customer has 30 days to complete the payment by contacting to the bank) or 3 days. - The customer completes all the payment steps required in one of the payment kiosks using the received voucher.
- The payment is processed on the kiosks service side.
- The kiosks service sends the result notification to Oxxo.
- The Oxxo service sends the result notification to the payment platform.
- The payment platform sends callback with the payment result to the web service.
- The customer receives the payment result from the web service.
The sections that follow discuss in more details the request format and the Payment Page parameters to use in the Oxxo payment method and provide the information about format of callbacks with payment results. For the general information about how to use the Payment Page API, see Payment Page API Description.
Request format
There are several things you need to consider when dealing with purchase requests in the Oxxo method:
- You must provide values for the basic minimum of parameters. Listed below are the parameters that are mandatory for any payment method:
- project_id—project ID obtained from Monetix
- payment_id—payment ID unique within the project
- customer_id—unique ID of the customer within your project
- customer_first_name—customer first name
- customer_last_name—customer last name
- customer_email—customer email
- payment_currency—payment currency in ISO-4217 alpha-3 format
- payment_amount—purchase amount in minor currency units without any decimal point or comma. Depending on the payment processing provider, you may be required to specify an integer amount, refer to your Monetix key account manager for details.
If the currency has no minor units (that is, the number of digits for minor currency units is zero), then you must set this parameter to the amount in the major currency units. For the information on whether the currency has any minor units, see Currency codes.
- Additionally, the following customer data should be passed:
- identify_doc_number—number of the identity document, should consist of 10 to 18 digits. This parameter may not be mandatory. Refer to you Key Account Manager at Monetix for details.
- The currency of payment can be MXN or USD.
- If you need to have payment form displayed with the Oxxo method pre-selected, set the force_payment_method parameter to the code on the
oxxo
payment method. - You can also add any other additional parameters Payment Page supports. For more information about parameters supported by Payment Page, see Payment Page invocation parameters.
- After you specify all the parameters you need, you need to generate signature for the request. For instructions on how to sign payment requests, see Signature generation and verification.
Here is an example of data from a purchase request.
EPayWidget.run( { payment_id: 'X03936', payment_amount: 10000, payment_currency: 'USD', project_id: 1234, customer_id: 'customer1', customer_first_name: 'Juan', customer_last_name: 'Pérez', customer_email: 'juanperez@example.com', identify_doc_number: '1234567890', signature: "kUi2x9dKHAVNU0FYldJrxh4yo+52Kt8KU+Y1Y4HASUkDJrOcZzUCwX6R\/ekpZhkIQg==" } )
Callback format
The Oxxo method uses the standard format for callbacks to deliver purchase results. For more information about callbacks, see Callbacks in Payment Page.
Here is an example of callback with an information about successful 100,00 USD
purchase made by the customer in the 842
project.
{ "project_id": 842, "payment": { "id": "EP8a3e-3e96", "type": "purchase", "status": "success", "date": "2019-06-03T12:09:38+0000", "method": "oxxo", "sum": { "amount": 10000, "currency": "USD" }, "description": "" }, "operation": { "id": 1001313740, "type": "sale", "status": "success", "date": "2019-06-03T12:09:38+0000", "created_date": "2019-06-03T12:08:52+0000", "request_id": "46b8b94eabf", "sum_initial": { "amount": 10000, "currency": "USD" }, "sum_converted": { "amount": 10000, "currency": "USD" }, "provider": { "id": 1414, "payment_id": "9d7e3e16b6a5", "auth_code": "" }, "code": "0", "message": "Success" }, "signature": "hTnUho5lgWxu+wgKzmhLdjawVTrcq9KiR/u/xc3f53e5d8PwovSQGtyFSH7OBlJ8bQ==" }
The following is the example of a callback for a declined purchase.
{ "project_id": 842, "payment": { "id": "EP2ea6-f489", "type": "purchase", "status": "decline", "date": "2019-06-03T12:14:18+0000", "method": "oxxo", "sum": { "amount": 1000, "currency": "USD" }, "description": "" }, "operation": { "id": 2001313740, "type": "sale", "status": "decline", "date": "2019-06-03T12:14:18+0000", "created_date": "2019-06-03T12:13:38+0000", "request_id": "d5978bf20bae024", "sum_initial": { "amount": 1000, "currency": "USD" }, "sum_converted": { "amount": 1000, "currency": "USD" }, "provider": { "id": 1414, "payment_id": "D-30006-7729dab9-3782-4c0a-8192-840622f63f08", "auth_code": "" }, "code": "20000", "message": "General decline" }, "signature": "eL+OigWVAgeT85JjOOUIkg5PyKCPYnwOE2o+T0lKYy+MkG9SCynp47KzdImN3tAy0kA==" }
Related topics
The following topics might be useful when implementing payments through Payment Page:
Purchase by using Gate
General information
In the Oxxo method, the merchant web service is required to do the following when processing a purchase by using Gate:
- Send request with all the required parameters and signature to the Monetix URL.
- Redirect the customer to the Oxxo service.
- Accept the callback with the payment result from the payment platform.
The following diagram provides the detailed picture of the payment processing procedure.
- The customer initiates a purchase with Oxxo on the merchant's web service side.
- The web service sends a request for processing the purchase by using Gate to the Monetix URL.
- The payment platform receives the request for processing the purchase from Gate.
- The payment platform performs initial request processing that includes validation whether all required parameters are available and signature is correct.
- The payment platform sends the response with request receipt confirmation and validation result to the web service. For more information about the response format, see Response structure.
- The payment platform performs the internal payment request processing and redirects the request to the Oxxo service.
- The request is processed on the Oxxo service side.
- The Oxxo service sends the data for redirecting the customer to the Oxxo service to the payment platform.
- The payment platform sends the callback with the redirection data inside the redirect_data object to the web service.
- The redirection link is displayed to the customer.
- The customer is redirected from the web service to the Oxxo service.
- The voucher with the instructions are displayed to the customer. The payment status
awaiting redirect result
remains until the customer completes the payment. Depending on the payment processing provider, the validity period of the payment voucher can either be 10 days (but a customer has 30 days to complete the payment by contacting to the bank) or 3 days. - The customer completes all the payment steps required in one of the payment kiosks using the received voucher.
- The payment is processed on the kiosks service side.
- The kiosks service sends the result notification to Oxxo.
- The Oxxo service sends the payment result notification to the payment platform.
- The payment platform sends the callback with the payment result to the web service.
- The web service sends the payment result to the customer.
The sections that follow discuss in more details the request format and the Gate parameters to use in the Oxxo payment method and provide the information about the format of callbacks with purchase results. For the general information on how to use the Gate API, see API Description.
Request format
There are several things you need to consider when dealing with purchase requests in the Oxxo method:
- You initiate purchase request by sending a request to the
/v2/payment/voucher/oxxo/sale
endpoint by using HTTP method POST. This is a group of endpoints for payments by using vouchers: /v2/payment/voucher/{payment_method}/sale - The following objects and parameters must be specified in any request:
- general—object with general request identification information:
- project_id—the project ID obtained from Monetix
- payment_id—payment ID unique within the project
- signature—signature created after you specify all the required parameters. For more information about signature generation, see Signature generation and verification.
- customer—object with customer information:
- id—the unique ID of the customer within your project
- ip_address—customer device IP
- first_name—customer first name
- last_name—customer last name
- email—customer email
-
identify—object with information about the document which establishes identity:
- doc_number—number of the identity document, should contain from 10 to 18 digits. This parameter may not be mandatory. Refer to you Key Account Manager at Monetix for details
- payment—object with purchase information:
- amount—purchase amount in minor currency units without any decimal point or comma. Depending on the payment processing provider, you may be required to specify an integer amount, refer to your Monetix key account manager for details.
If the currency has no minor units (that is, the number of digits for minor currency units is zero), then you must set this parameter to the amount in the major currency units. For the information on whether the currency has any minor units, see Currency codes.
- currency—code of purchase currency in the ISO-4217 alpha-3 format
- amount—purchase amount in minor currency units without any decimal point or comma. Depending on the payment processing provider, you may be required to specify an integer amount, refer to your Monetix key account manager for details.
- general—object with general request identification information:
- The following parameters with the return URLs are optional, but we strongly advise you to specify them in the request to provide your customer a better user experience. If you don't specify any parameters of the return_url object in the request, by default Gate will redirect the customer to the URL specified in your project in Monetix.
- return_url—object with the information where to redirect the customer to when the payment is completed or prematurely terminated by the customer:
- success—the URL to redirect the customer to after the payment is successfully completed.
- decline—the URL to redirect the customer to after the payment is declined.
- return—the URL to redirect the customer to when they prematurely terminate the payment. This URL is also used if the success and decline parameters are not specified in the request.
- return_url—object with the information where to redirect the customer to when the payment is completed or prematurely terminated by the customer:
- The currency of payment can be MXN or USD.
- If required, you can add any other additional parameters Gate supports.
Here is an example of data from a purchase request.
{ "general": { "project_id": 580, "payment_id": "38202000002316", "signature": "h4ZxUifBNaLuvlYXyvBuqG/tRr67tWadwpXnBeF+iSR0KOFdK0B9CjMCc2DbkDrk3qhLg==" }, "customer": { "id": "589256", "email": "juanperez@example.com", "first_name": "Juan", "last_name": "Pérez", "identify": { "doc_number": "84887177100" }, "ip_address": "66.249.64.45" }, "payment": { "amount": 10000, "currency": "USD", "description": "38202000002316" }, "return_url": { "success": "https://example.com/success/", "decline": "https://example.com/decline/", "return": "https://example.com/return/" } }
Format of the customer redirection data
After receiving and processing your purchase request, the payment platform sends a callback to your web service containing the data to redirect the customer to the Oxxo service.
To redirect the customer, use the values of the following parameters in the redirect_data object:
- url—the URL to redirect the customer to
- body—the data to be sent in the request body
- method—the HTTP method to get an HTML page of the website (for example, POST or GET)
- encrypted—this is the service parameter. Ignore the data it contains.
Here is an example of a piece of callback containing the data to redirect the customer.
"redirect_data": { "method": "GET", "body": [], "encrypted": [], "url": "https://example.com/redirect" }
Callback format
The Oxxo method uses the standard format for callbacks to deliver purchase results. For more information about callbacks, see Callbacks in Gate.
The following is the example of a callback with an information about successful 100,00 USD
purchase from the customer in the 842
project.
{ "project_id": 842, "payment": { "id": "EP8a3e-3e96", "type": "purchase", "status": "success", "date": "2019-06-03T12:09:38+0000", "method": "oxxo", "sum": { "amount": 10000, "currency": "USD" }, "description": "" }, "operation": { "id": 1001313740, "type": "sale", "status": "success", "date": "2019-06-03T12:09:38+0000", "created_date": "2019-06-03T12:08:52+0000", "request_id": "46b8b94eabf", "sum_initial": { "amount": 10000, "currency": "USD" }, "sum_converted": { "amount": 10000, "currency": "USD" }, "provider": { "id": 1414, "payment_id": "9d7e3e16b6a5", "auth_code": "" }, "code": "0", "message": "Success" }, "signature": "hTnUho5lgWxu+wgKzmhLdjawVTrcq9KiR/u/xc3f53e5d8PwovSQGtyFSH7OBlJ8bQ==" }
The following is the example of a callback for a declined purchase.
{ "project_id": 842, "payment": { "id": "EP2ea6-f489", "type": "purchase", "status": "decline", "date": "2019-06-03T12:14:18+0000", "method": "oxxo", "sum": { "amount": 1000, "currency": "USD" }, "description": "" }, "operation": { "id": 2001313740, "type": "sale", "status": "decline", "date": "2019-06-03T12:14:18+0000", "created_date": "2019-06-03T12:13:38+0000", "request_id": "d5978bf20bae024", "sum_initial": { "amount": 1000, "currency": "USD" }, "sum_converted": { "amount": 1000, "currency": "USD" }, "provider": { "id": 1414, "payment_id": "D-30006-7729dab9-3782-4c0a-8192-840622f63f08", "auth_code": "" }, "code": "20000", "message": "General decline" }, "signature": "eL+OigWVAgeT85JjOOUIkg5PyKCPYnwOE2o+T0lKYy+MkG9SCynp47KzdImN3tAy0kA==" }
Related topics
The following topics might be useful when implementing payments through Gate:
Analysis of payments results
As with other payment methods Monetix offers, when using this method, you have several options to analyze the information about payments and operations.
You can load and analyze all the necessary information in Dashboard (dash-light.trxhost.com
), for instance you can use the analytic panels in the Analytics section for this purpose.
Also, you can export the information for further analysis by using third party analytical tools. The following options are available:
- Dashboard allows you to download reports in CSV format by using the tools in the Reports section. You can perform export as a one-time or regular download of data to your local computer.
- Data API allows you to have payment information exported in JSON format and delivered to a URL you specify. The payment information is exported by means of sending requests to the /operations/get endpoint.
If you have any further questions regarding payment data analysis, contact Monetix technical support.